Refunds

You can request a refund within 7 calendar days of purchase, under the Brazilian Consumer Code (art. 49).

How

Write to suporte@mesitri.com with your nickname and fan number. We may ask you to log in to the VIP area to confirm the account is yours.

What happens

The amount goes back to the original payment method. The number and Buck from that purchase are cancelled.

Buck packs

The same 7 days apply. The pack's Buck is removed from the account; if it was already spent, the stickers bought with it are cancelled too.

Physical items

You can cancel within 7 days of receiving it. Return shipping is on us and the Buck goes back to your account once the item arrives. Defective items are replaced.